RYE TOWN COUNCIL will not collect any personal information about you when you visit our website unless you chose to provide that information to us via e-mail, contact form or by enquiring about any of our services. The only information automatically obtained when you visit our site relates to the dates and times of your visit and pages visited. This information is used to make our site more useful to visitors.
Rye Town Council takes the protection of your data seriously. We regard your privacy as important and comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).
Collecting some personal information is necessary if we are to satisfy the expectations and requirements of our users. This notice explains how we use and share your information. Information may be collected on a paper or online form, by telephone, email or by a member of our staff, or one of our partners.
We record personal information if you:
• subscribe to or apply for services that require personal information,
• report a fault and give your contact details for us to respond,
• contact us and leave your details for us to respond.
Why we collect information
We collect and hold information about you, in order to:
• deliver public services
• confirm your identity to provide some services
• contact you by post, email or telephone
• understand your needs to provide the services that you request
• understand what we can do for you and inform you of other relevant services and benefits
• obtain your opinion about our services
• update your customer record
• help us to build up a picture of how we are performing at delivering services
• prevent and detect fraud and corruption in the use of public funds
• allow us to undertake statutory functions efficiently and effectively
• make sure we meet our statutory obligations.
Our Right to Process Information
We are permitted to process information under GDPR Article 6 (1) (a) (b) and (e) when:
• Processing is with consent of the data subject, or
• Processing is necessary for compliance with a legal obligation, or
• Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Council.
How we use your information
We will only use any personal information you send us for the purposes for which you provide it. We will only hold your information for as long as necessary. All employees who have access to your personal data and are associated with the handling of that data are obliged to respect the confidentiality of your data. All your communications to us are protected against unauthorised access by third parties.
The Council tries to keep the information we have about you accurate and up to date. If, however, you find errors or inaccuracies in your data, we will erase, complete or amend that information upon request. Our contact details are below.
We will process your information for the following purposes:
• for the service you requested, and to monitor and improve the council’s performance in responding to your request.
• to allow us to be able to communicate and provide services and benefits appropriate to your needs.
• to ensure that we meet our legal obligations.
• where necessary for the law enforcement functions.
• to prevent and detect fraud or crime.
• To process relevant financial transactions including grants and payments for goods and services supplied to the Council
• where necessary to protect individuals from harm or injury.
• to allow the statistical analysis of data so we can plan the provision of services.
We may need to pass your information to other people and organisations that provide the service. These providers are obliged to keep your details securely and use them only to fulfil your request. If we wish to pass your sensitive or confidential information onto a third party, we will only do so once we have obtained your consent, unless we are legally required to do so. We may disclose information to other partners where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act and the General Data Protection Regulation.
Where we need to disclose sensitive or confidential information to other partners, we will do so only with your prior explicit consent or where we are legally required to. We may disclose information when necessary to prevent risk of harm to an individual.
Rye Town Council cares to ensure the security of personal data. We make sure that your information is protected from unauthorised access, loss, manipulation, falsification, destruction or unauthorised disclosure. This is done through appropriate technical measures and appropriate policies. We will only keep your data for the purpose it was collected for and only for as long as is necessary – after which, it will be deleted.
We will not process any data relating to a child (under 13) without the express parental/guardian consent of the child concerned.
Access to Information
You have the right to request access to the information we have about you. If you wish to find out what information Rye Town Council holds about you – please contact us by post or email (marking your correspondence ‘Data Subject Access Request’) providing your contact details, a brief description of the information you require and enclose proof of your identity. This could be a scanned copy of a household bill, passport or driving licence. You will receive a response to your request within 20 days.
If you believe that the information we have about you is incorrect, you may contact us so that we can update it and keep your data accurate. Please contact our Data Protection Officer: firstname.lastname@example.org
If you wish Rye Town Council to delete the information about you please contact our Data Protection Officer: email@example.com
Right to Object
If you believe that your data is not being processed for the purpose it has been collected for, you may object: Please contact our Data Protection Officer: firstname.lastname@example.org
Rights Related to Automated Decision Making and Profiling
Rye Town Council does not use automated decision making or profiling of individual personal data.
In accordance with the law, we only collect a limited amount of information about you that is necessary for correspondence, information and service provision. We do not use profiling, we do not sell your data, we do not pass your data to third parties without your consent. We do not use your data for purposes other than those specified. We make sure your data is stored securely. We delete all information deemed to be no longer necessary. We constantly review our Privacy Policies to keep it up to date in protecting your data.
If you have a complaint regarding the way your personal data has been processed you may make a complaint to Rye Town Council’s Data Protection Officer, Jessica Neame: email@example.com or the Information Commissioners Office firstname.lastname@example.org Tel: 0303 123 1113
Updated April 2018
You may re-use the material featured on this website (not including logos) free of charge in any format or medium. You must re-use it accurately and not in a misleading context. You must acknowledge the material as Rye Town Council copyright and give the title of the document/publication.
Where we have identified any third party copyright material you will need to obtain permission from the copyright holders concerned. We encourage users to establish hypertext links to this site.
Rye Town Council makes every effort to maintain the accuracy of the information on this website but cannot accept responsibility for and disclaims all responsibility for any loss or damage which may arise from the use of the information provided. Links to external sites are provided as a convenience to users and such sites are not under the control of Rye Town Council. The inclusion of any link does not imply endorsement of that site by Rye Town Council and the Council is not responsible for the contents of any linked site or indeed any link contained in a linked site or for any loss or inconvenience arising from the use of such a site.